Refund policy

You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period begins from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods. To exercise your right of withdrawal, simply send us an email to info@cezanti.com with a clear explanation why you want to revoke this contract. You can use the attached model withdrawal form for this purpose, but it is not mandatory. To comply with the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period. Returned goods must meet the requirements listed below to be accepted for a refund:

All items must be in original condition with original tags attached. Goods that have been used, altered or damaged will not be accepted. We reserve the right to request photos upfront.

 

The return must be made by shipping carrier. If you wish to return an item, you must notify Cezantí within 14 days of the delivery date. You will then have 14 days from the date of notification to return your item to the address on the return label. Items returned to us without first requesting a return will not be accepted.

The return is free of charge for all EU countries listed here. In Switzerland, the return costs are to be borne by the customer, as well as for non-EU shipping.

We ask you to pack the products securely so that no damage can occur during shipping, using the original packaging.

Please note that we cannot cover the cost of return shipping. We kindly ask you to pack the products safely so that no damage can occur during shipping.

Please send your order to the following address:

Cezantí
c / o Marcel Wolfangel
Geschwister-Scholl-Str. 39
73732 Esslingen
Germany

You can follow the return instructions below:

- Pack the item (s) you wish to return in the original packaging.
- We would greatly appreciate your feedback. Please note the item (s) you are returning along with the reason for the return.
- Once received by the warehouse, returns will be processed and credited back to the original payment method within 14 business days. You will receive an email confirmation when your return is complete.

 

If you want to cancel the contract, please fill out this form and send it back.
To Cezantí, Geschwister-Scholl-Str. 39, 73732 Esslingen, Germany, info@cezanti.com

I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)

Ordered on (*) / received on

(*) Name of the consumer (s)

Address of the consumer (s)

Signature of the consumer (s) (only in case of communication on paper)

Date (*)

Delete where not applicable.