Returns & Exchanges
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period begins on the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods. To exercise your right of withdrawal, simply send us an email at firstname.lastname@example.org with a clear explanation of why you want to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory. In order to meet the cancellation deadline, it is sufficient for you to send your notification that you are exercising your right of cancellation before the cancellation period has expired. Returned goods must meet the requirements listed below in order to be accepted for a refund:
All items must be in their original condition and the original labels must be attached. Goods that have been used, modified or damaged will not be accepted. We reserve the right to request photos in advance.
The return must be made by the shipping service provider. If you wish to return an item, you must notify Cezantí within 14 days of the delivery date. You will then have 14 days from the date of notification to return your item to the address on the return label. Items returned to us without a return request will not be accepted.
Returns are free of charge for all EU countries listed here. In Switzerland, the return costs are to be borne by the customer, also for non-EU shipments.
We ask you to pack the products securely so that no damage can occur during shipping, and to use the original packaging.
Please note that we cannot cover the costs for the return shipment. We ask you to pack the products securely so that no damage can occur during shipping.
Please send your order to the following address:
c / o Marcel Wolfangel
You can follow the return instructions below:
- Pack the item (s) you wish to return in the original packaging.
- We'd love to hear your feedback. Please note the item (s) you are returning along with the reason for the return.
- After receipt in the warehouse, the returns will be processed within 14 working days and booked back to the original payment method. You will receive an email confirmation when your return is complete.
If you want to revoke the contract, please fill out this form and return it.
To Cezantí, Geschwister-Scholl-Str. 39, 73732 Esslingen, Germany, email@example.com
I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)
Ordered on (*) / received on
(*) Name of the consumer (s)
Address of the consumer (s)
Signature of the consumer (s) (only in case of communication on paper)
Delete where not applicable.